01 · ORDER PROCESSING

Preparing your order

Orders are processed before they are transferred to the
shipping carrier. Processing time can vary based on inventory,
order volume, weekends, public holidays and other fulfillment
conditions.

Processing time and carrier transit time are separate.
A delivery estimate generally begins after the order has been
prepared and transferred to the carrier.

02 · SHIPPING DESTINATIONS

Where we can ship

Shipping availability depends on the delivery address,
product, order details and shipping services currently
available at checkout.

If no shipping method is offered for an address during
checkout, we may not currently be able to ship that order
to the destination.

03 · SHIPPING RATES

Current shipping charges

The checkout page displays the shipping method and final
shipping charge available for the specific order and
destination.

04 · DELIVERY ESTIMATES

Estimated transit timing

Delivery timeframes shown at checkout, in order communications
or through carrier tracking are estimates rather than
guaranteed delivery dates.

Transit can be affected by carrier operations, destination,
weather, peak-season volume, customs processing and local
delivery conditions.

05 · TRACKING

Shipment confirmation & tracking

When a tracked shipping service is used, tracking information
is provided after the shipment has been prepared and a
tracking number becomes available.

A tracking number may be created before the carrier records
the first physical scan, so tracking information can require
additional time before movement appears.

06 · INTERNATIONAL ORDERS

Customs, duties & import requirements

International shipments may be subject to destination-specific
customs procedures, import rules, taxes, duties or carrier
handling charges.

Unless a charge is expressly collected during checkout,
additional customs duties, taxes, import fees or carrier
charges may be the recipient’s responsibility.

Pure Caffeine™ cannot guarantee a particular customs clearance
outcome or customs-processing timeframe.

07 · SHIPPING ADDRESS

Address accuracy & changes

Customers are responsible for reviewing the complete shipping
address before completing checkout.

If you discover an address error after placing an order,
contact us as soon as possible. Address changes cannot be
guaranteed once fulfillment or carrier processing has begun.

08 · DELIVERY ISSUES

Delayed, missing or damaged shipments

• Tracking not updated:
  allow time for the carrier system to record the first or
  next scan.
• Shipment delayed:
  review the tracking information first, then contact support
  if the shipment appears unusually delayed.
• Marked delivered:
  check the delivery location, household members, reception
  area, secure locations and carrier details.
• Damaged shipment:
  retain the product, packaging and clear photographs and
  contact support promptly.
• Incorrect item:
  send your order number and clear photographs of the item
  received to support.
• Returned to sender:
  contact support so the shipment circumstances can be
  reviewed.

09 · DAMAGED ORDERS

Reporting shipping damage

If an order arrives damaged, contact Pure Caffeine™ support
promptly with the order number and clear photographs of the
product and shipping packaging.

Keep the affected product and packaging while the issue is
being reviewed. Available resolutions depend on the order
circumstances, information provided, carrier procedures and
applicable law.

10 · RETURNS

Shipping issues & returns

Shipping-related issues and product returns can have different
eligibility requirements. Return eligibility depends on the
applicable return policy, product condition and order details.

A dedicated Pure Caffeine™ Return Policy will provide the
current return and cancellation terms.