Pure Caffeine™ Customer Care
Return & Refund Policy
We want our return process to be clear and straightforward.
This policy explains return eligibility, opened-product restrictions,
damaged or incorrect orders, cancellations, and refunds for purchases
made through Pure Caffeine™.
Eligible ordinary returns may be requested within 30 days of delivery.
Ordinary returns must be unused, unopened, and in their original packaging.
Contact us if your order arrives damaged, defective, or incorrect.
Approved refunds are issued to the original payment method.
1. Return Window
Eligible products may be returned within 30 days of delivery.
To qualify for an ordinary return, the product must remain unused,
unopened, and in its original packaging.
Please contact us before sending a return so we can review the request
and provide the appropriate return instructions.
2. Opened or Used Products
Because our products are personal inhalation products, opened or used
products are not eligible for ordinary returns for hygiene and safety
reasons.
arrived damaged, defective, or different from what you ordered.
3. Ordinary Returns
For an eligible return that is not related to a damaged, defective,
or incorrect item, the customer is responsible for the cost of return
shipping.
Returned products must meet the eligibility requirements described
in this policy when they are received and inspected.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, appears defective, or contains an item
different from what you ordered, contact us as soon as reasonably
possible at
support@caffeinevape.com.
We will review the issue and provide the appropriate resolution and
instructions. These cases are handled separately from ordinary
change-of-mind returns.
5. Order Cancellations
You may request cancellation before your order has been fulfilled or
shipped. Once fulfillment or shipment has begun, we may no longer be
able to cancel the order.
If the order can no longer be cancelled, the applicable return terms
in this policy will apply after delivery.
6. Refunds
Once an eligible return has been received and inspected, we will
determine whether the refund is approved.
Approved refunds are issued to the original payment method. The time
it takes for the refunded amount to appear can vary depending on the
payment provider or financial institution.
7. How to Request a Return
To request a return or report an order problem, email
support@caffeinevape.com
with your order information and a brief description of the request.
Please wait for return instructions before sending a product back.
8. Shipping Information
Shipping rates, destination information, tracking guidance, customs
information, and delivery details are covered separately in our
Shipping Policy.
9. Contact Us
Questions about a return, refund, cancellation, or order issue can be
sent to
support@caffeinevape.com.
Last updated: October 2026